Frequently Asked Questions
Everything you need to know about shopping with ShopTaiwan.us
Where are your products sourced from?
All our products are sourced directly from reputable manufacturers and suppliers in Taiwan to ensure authenticity and premium quality.
How long does international shipping take?
Standard shipping typically takes 7-14 business days, while expedited options can arrive within 3-5 business days depending on your location in the United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are there any customs or import duties?
For most small orders to the US, duties are not applicable. However, customers are responsible for any local customs fees or taxes that may be imposed by their specific jurisdiction.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey from Taiwan to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.