Returns & Exchanges

At ShopTaiwan.us, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting the request.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5 to 10 business days.